Privacy Policy

1 Introduction

j3l Casino ("j3l," "we," "us," or "our") operates the online casino platform accessible at https://j3l.app (the "Platform"). We are committed to protecting the privacy and personal data of all users who interact with j3l Casino, including registered players, visitors, and prospective members.

This Privacy Policy ("Policy") describes how j3l Casino collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform. It has been prepared in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC").

This Policy should be read together with j3l Casino's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the Platform.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, j3l Casino is the Personal Information Controller responsible for the personal data collected through the Platform. This means j3l Casino determines the purposes and means by which your personal data is processed.

Where j3l Casino engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those parties act as Personal Information Processors and are bound by data processing agreements that require them to handle your data only in accordance with j3l Casino's instructions and applicable Philippine law.

If you have any questions or concerns about how j3l Casino processes your personal data, you may contact our Data Protection Officer using the details provided in Section 16 of this Policy.

3 Data We Collect

j3l Casino collects the following categories of personal data in connection with your use of the Platform:

j3l Casino does not intentionally collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and regulatory compliance. Where such data is collected, it is handled with heightened security measures.

4 How We Collect Data

j3l Casino collects personal data through the following means:

• Direct Interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions on j3l Casino.
• Automated Technologies: Data collected automatically when you access the Platform, including cookies, web beacons, log files, and similar tracking technologies that record your IP address, device identifiers, browsing behavior, and session activity.
• Third-Party Sources: Data received from identity verification providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), fraud prevention services, and regulatory databases where permitted by law and necessary for compliance purposes.
• Publicly Available Sources: In limited circumstances, j3l Casino may verify information against publicly available government records or databases for the purpose of KYC compliance.

5 Legal Basis for Processing

j3l Casino processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and j3l Casino – specifically, to operate your account, process transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing conditions, Anti-Money Laundering Act ("AMLA") obligations, and NPC data privacy requirements.
• Legitimate Interests: Processing is necessary for j3l Casino's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services, provided these interests are not overridden by your data protection rights.
• Consent: Where j3l Casino relies on your consent as the legal basis for processing (for example, for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 How We Use Your Data

j3l Casino uses the personal data we collect for the following purposes:

• To create, verify, and manage your j3l Casino player account.
• To process deposits and withdrawals through your chosen payment method, including GCash, PayMaya, BPI, BDO, and Metrobank.
• To conduct identity verification and KYC checks as required by PAGCOR and Philippine AML regulations.
• To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the j3l Casino platform.
• To monitor gameplay activity for responsible gaming purposes, including identifying players who may be exhibiting signs of problem gambling and applying appropriate interventions.
• To communicate with you regarding your account, transactions, promotions, and platform updates via your registered email address or mobile number.
• To respond to your customer support inquiries and resolve disputes relating to your j3l Casino account.
• To comply with our legal and regulatory obligations, including reporting requirements under the AMLA and PAGCOR regulations.
• To analyze platform usage patterns and improve the overall quality, performance, and user experience of j3l Casino.
• To enforce our Terms & Conditions and other applicable policies.

7 Data Sharing

j3l Casino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers engaged to process your financial transactions on j3l Casino.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist j3l Casino in verifying player identities and screening against sanctions lists and politically exposed persons ("PEP") databases.
• Technology Service Providers: Cloud hosting providers, cybersecurity firms, analytics platforms, and other technology vendors who support the operation and maintenance of the j3l Casino platform under strict confidentiality obligations.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council ("AMLC"), the National Privacy Commission ("NPC"), and other government agencies where disclosure is required by law, court order, or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies where j3l Casino is legally required or permitted to disclose personal data in connection with the investigation or prosecution of criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of j3l Casino's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties with whom j3l Casino shares personal data are required to implement appropriate technical and organizational security measures and to process your data only for the specified purposes and in accordance with applicable Philippine data privacy law.

8 Cookies & Tracking Technologies

j3l Casino uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that allow j3l Casino to recognize your browser, remember your preferences, and analyze how the Platform is used.

j3l Casino uses the following types of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies that keep you logged in to your j3l Casino account. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience on j3l Casino.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players interact with the j3l Casino platform, helping us identify areas for improvement and optimize performance.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats on the j3l Casino platform.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of j3l Casino and your ability to access some features of the Platform.

9 Data Retention

j3l Casino retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the duration of your account relationship with j3l Casino and for a reasonable period thereafter to comply with our legal obligations.

Specifically, j3l Casino applies the following retention periods as a general guide:

• Account and Identity Data: Retained for the duration of your active j3l Casino account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine AML regulations.
• Gameplay Records: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Customer Support Communications: Retained for a minimum of two (2) years from the date of the last interaction for quality assurance and dispute resolution purposes.
• Technical and Log Data: Retained for up to twelve (12) months for security monitoring and fraud detection purposes.

Upon expiry of the applicable retention period, j3l Casino will securely delete or anonymize your personal data in accordance with its data disposal procedures.

10 Data Security

j3l Casino implements appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security ("TLS") / SSL encryption for all data transmitted between your device and the j3l Casino platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting access to personal data to authorized j3l Casino personnel on a strict need-to-know basis.
• Regular security assessments, vulnerability scanning, and penetration testing of the j3l Casino platform.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorized access.
• Incident response procedures to detect, contain, and notify affected parties of any personal data breach in accordance with NPC notification requirements.

11 Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by j3l Casino:

• Right to be Informed: You have the right to be informed of how j3l Casino collects, uses, and processes your personal data, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data j3l Casino holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data j3l Casino holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to j3l Casino's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on j3l Casino's legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission ("NPC") if you believe j3l Casino has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact j3l Casino's Data Protection Officer using the contact details provided in Section 16. j3l Casino will respond to verified requests within the timeframes prescribed by the NPC.

12 Children's Privacy

j3l Casino is strictly intended for adults aged 21 years and above. j3l Casino does not knowingly collect personal data from individuals under the age of 21. Registration by minors is prohibited under j3l Casino's Terms & Conditions and applicable PAGCOR regulations.

If j3l Casino becomes aware that personal data has been collected from an individual under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on j3l Casino, please contact us immediately using the details in Section 16.

13 International Data Transfers

j3l Casino primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines – for example, where j3l Casino uses cloud infrastructure or third-party service providers whose servers are located abroad.

Where such international transfers occur, j3l Casino ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and NPC guidelines. These safeguards may include contractual clauses requiring the recipient to apply data protection standards equivalent to those applicable in the Philippines.

14 Third-Party Links

The j3l Casino platform may contain references to third-party services, such as payment providers. j3l Casino is not responsible for the privacy practices or content of any third-party platforms. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of j3l Casino.

This Privacy Policy applies solely to personal data collected and processed by j3l Casino through the Platform at https://j3l.app.

15 Policy Updates

j3l Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, j3l Casino will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered email address or through an in-platform notification.

Your continued use of j3l Casino following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this Policy periodically to stay informed of how j3l Casino protects your personal data.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by j3l Casino, please contact our Data Protection Officer:

Data Protection Officer – j3l Casino
Email: [email protected]

For general support inquiries, you may also reach our customer support team at: [email protected]

j3l Casino aims to respond to all data privacy requests within fifteen (15) business days of receipt. For complaints that cannot be resolved directly with j3l Casino, you may escalate your concern to the National Privacy Commission of the Philippines.